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Terms

What we stand behind

Our own cover, on our own work. It is not a manufacturer warranty and it is not sold as one.

Centred frame of a plastic reservoir lifted from a stainless built-in appliance, the cavity dark behind it
What is covered after the van pulls away.

The cover

Labour 90 days

From the date of the repair. If the same fault comes back inside it, the return visit and the labour to put it right are ours, not yours.

Parts 365 days

Genuine OEM parts only. A part that fails inside the year is replaced. Nothing salvaged and nothing pattern-made goes into an appliance in the first place.

Why OEM only, on this coast

Inland, a pattern part is often a judgement call about price. Three blocks from the Atlantic it is not. The difference between a genuine part and a copy is usually invisible on the day of the repair and obvious the following summer, when the copy's thinner plating has started weeping rust down the inside of a door and the original next to it has not.

So the policy is simple and it does not flex. Genuine OEM parts only. If the genuine part is on back-order, you are told that it is on back-order rather than quietly offered a substitute.

What the cover includes

  • The specific fault that was diagnosed and repaired.
  • The specific parts that were fitted, for 365 days from the repair date.
  • The labour to redo that repair, for 90 days from the repair date.
  • The return visit itself. There is no second diagnostic fee on a warranty call.

What it does not include

Said plainly, so it is not a surprise later. The warranty follows the repair, not the appliance:

  • A different fault, in the same appliance or in another one. That is a new job.
  • Fresh corrosion, water damage, pest damage or impact that happened after the visit. On a salt-air address that clock starts again the moment the van leaves.
  • A power event — a surge, a strike, a utility fault — after the repair.
  • Work done to the appliance by anyone else after our visit.
  • Cosmetic condition, including clouded, pitted or tea-stained stainless.
  • Consumables: filters, bulbs, batteries, gaskets consumed by normal wear.
  • Anything not made by Viking. That is outside our scope entirely.

Claiming it

Call +1 (904) 395-4339 and say it is a warranty call. You will not be asked to produce a registration card, open an account, or explain yourself to an administrator: the person who answers is the person who did the repair, and the job record is on file.

If the returning fault turns out to be a different failure rather than the original one, you are told that before any work starts, with the reason — and the usual $80 terms apply from there. The judgement call is explained, not asserted.

What the covered work costs

What does the work this cover sits on actually cost?

The diagnostic is $80 flat and comes off the repair. Once the fault is found, the work below lands between $190 and $1,010 in parts and labour on this equipment.

Diagnostic fee and the researched repair bands for this equipment, parts and labour together.
The work Parts and labour
Diagnostic visit $80 flat, credited to the repair
Igniter or burner assembly $190–$540
Control board or touch panel $410–$1,010
Oven thermostat or heating element $190–$600

These are the bands that fit this page. The rest of the book is on the pricing page. A range is what an appliance this size can honestly be described by before anyone has opened it; the firm figure is written down after the diagnostic and before a part is ordered. Every repair carries 90 days on labour and 365 days on parts.

Asked on the phone

Is this a manufacturer warranty?

No, and it is not sold as one. It is this company's own cover on its own work: 90 days on labour and 365 days on parts, from the date of the repair. Genuine OEM parts only. Any cover the maker still owes you is separate and worth checking on a newer unit.

The same fault came back. What happens?

Inside 90 days the return visit and the labour to put it right are ours, not yours. A different fault, in the same appliance or another one, is a new job and is quoted as one rather than argued about. The $80 diagnostic is not charged twice for the same repair.

Not the question you had? It is answered on the questions page, or on the phone — +1 (904) 395-4339 .