Privacy
This site collects very little on its own. Everything below is about what happens when you call.
What this website collects
Very little. There is no advertising pixel, no embedded video, no web font loaded from someone else's server, and no contact form. Every asset on every page is served from this domain, so no third party other than PostHog (below) learns that you visited.
The hosting provider keeps standard server request logs, as any web host does. Those are not read by Breakwater Appliance Co. for marketing and are not combined with anything else.
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
What a phone call collects
When you book a visit we take your name, the service address, a contact number, and details of the appliance. That information exists to do the job and to honour the warranty afterwards. It is not sold, rented, or handed to a marketing company.
Parts orders require the model and serial number to be shared with a parts supplier. That is the only routine disclosure, and it is limited to what the supplier needs to ship the right part.
Keeping and deleting
Job records are kept for as long as the parts warranty runs, plus the period required for tax and accounting purposes. After that they are destroyed. You can ask what is held about you and ask for it to be deleted, subject to those record-keeping obligations.
Getting in touch about this
Call +1 (904) 395-4339 and say it is about your records. This is a local business in Jacksonville Beach, FL; a person answers.