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Customer reviews

What customers said after the visit

Rated 4.9 out of 5 across 76 published reviews. Each one is a single call: what failed, what was found on the bench, and how it ended.

Mirrored close frame of an appliance water tank withdrawn from its slot, scale visible along the seam
The jobs the notes on this page were written about.

These are printed as they were given to us, first name and last initial, and the lukewarm ones are printed too. A wall of nothing but top marks tells a reader nothing, and a shop that has never had a part arrive wrong or a second trip go out is a shop nobody has ever called.

Nothing below quotes a figure. What a visit costs is on the pricing page, where it can be checked against the invoice, and what happens if the same fault comes back is on the warranty page. If a review describes what your own appliance is doing, the page for that repair sets out how the fault gets found.

Salt is the common thread. Most of what is described below started as corrosion on a contact, a fastener or a fan that would have taken years longer to matter further inland. The salt log works through why.

Printed here is a cross-section: the most recent few for every kind of repair, so the page shows the whole trade rather than whichever week was busiest. The rest of the 76 sit on the page for the repair or the stretch of beach they describe — the same entries, shown where they are useful, rather than a wall of them here.

In their own words

A cross-section, printed in full

  • The display on one half of the surface went dark overnight and stayed dark. He found a connector behind the panel corroded green, cleaned and remade it, and nothing needed ordering at all.

    Ezekiel N.

  • The door had stopped latching squarely and was letting a trickle out at the bottom corner. He adjusted the strike, fitted a new catch, and the floor has stayed dry through a fortnight of heavy use.

    Harriet B.

  • Ice kept reforming across the back of the freezer compartment. He found a defrost heater gone open rather than the board two other people had wanted to sell me, and it has stayed clear since.

    Winifred D.

  • The condenser grille had rusted onto its screws and the coil behind it was packed with grey felt. He drilled the heads out, fitted stainless in their place, and the compartment stopped running flat out.

    Bartholomew K.

  • The oven was reading a good thirty degrees under and the top corner of the door was leaking heat. He set the hinges right, replaced a tired sensor, and checked it against his own probe before leaving.

    Algernon P.

  • Our column sits in a cabinet with no airflow at all and it had started running warm by mid afternoon. He measured what the grille was actually drawing, cleared the drain, and explained why this side of the water does this.

    Celestine R.

  • He would not quote for the griddle plate until he had looked at the burner under it, which turned out to be the whole problem. Less than I had braced myself for, and finished the same day.

    Marianne E.

  • Grates and caps were pitted to the point where nothing sat flat any more. He replaced the worst of them, cleaned the rest properly, and showed me how to rinse them so they see another season.

    Cuthbert L.

  • One zone had started running at full power whatever I set it to. He traced it to a switch behind the panel rather than the surface itself, which I had already been told would need replacing.

    Rosamund I.

  • Two of the six burners were lighting lazily and I had assumed new igniters throughout. He showed me the caps rocking on pitted bases, dressed the seats, cleared the ports, and one small part covered it.

    Everard S.

  • The convection fan had gone noisy, and he was straight with me that the cabinet opening was tight enough to make it a longer job. The work itself is good. I would have liked the estimate sooner.

    Ambrosine K.

  • Rust was weeping out from under the liner and the fan had started to drone badly. He pulled the wheel, cleaned and balanced it, and put in fixings that stand a chance of surviving out here.

    Fenwick R.

  • The simmer would not sit still and the flame kept lifting away from the port. He traced it to an orifice somebody had cleaned with wire, replaced the burner parts, and it holds a low flame again.

    Horatio B.

  • Cycles had stretched out to something absurd and the glassware came out filmed. It was a heater circuit reading low rather than the pump, and he proved that to me with a meter before touching anything.

    Hesper M.

  • The spark kept chattering long after the burner had caught. He dried and cleaned the electrode, tested what tells it the burner is alight, and left it working rather than selling me the module.

    Imogen W.

  • The rotisserie motor hummed and simply sat there. He had the replacement with him, fitted it, then went round every fastener on the hood with a wire brush and some grease while he was out there.

    Barnaby T.

  • One induction zone kept cutting out whenever a full pan went on it. The cabinet underneath had been packed with storage boxes and the surface could not breathe. Cleared, tested, and no part needed.

    Jocasta D.

  • The door locked itself after a clean cycle and stayed locked. He freed the latch without forcing anything, replaced the motor that had stalled at temperature, and it has run twice since with no drama.

    Maximilian T.

  • Bake was dead while broil worked, which I was certain meant the board. He tested the element first, found an open connection at the back of the cavity, and the repair came to far less than I feared.

    Nathaniel F.

  • The hood sounded busy and moved nothing. Instead of quoting a motor he went up into the run, found flexible pipe where rigid should have been and a damper seized shut. It pulls properly again now.

    Ophelia G.

  • Only the low speed was left, and the liner was weeping rust at one seam. He cleaned the wheel right back, balanced it, and fitted a new switch. The top speed is loud again in the way it should be.

    Quintin H.

  • Half an inch of dirty water greeted me every time I opened it after a wash. Filter, sump and the whole drain route came apart on the kitchen floor, and nothing needed replacing beyond a perished seal.

    Seraphina L.

  • Our deck grill had one burner tube split along the seam and another starting to go. He replaced both, cleared a nest out of a third, and said plainly that out here these are consumables, not faults.

    Ulysses C.

  • The knobs had gone stiff enough that I was afraid to force them. He freed and greased two valve stems and replaced the worst of them. It took a return visit for that part, which was the slow bit.

    Verity A.