Skip to content
Customer reviews

What customers said after the visit

Rated 4.9 out of 5 across 48 published reviews. Each one is a single call: what failed, what was found on the bench, and how it ended.

Mirrored close frame of an appliance water tank withdrawn from its slot, scale visible along the seam
The jobs the notes on this page were written about.

These are printed as they were given to us, first name and last initial, and the lukewarm ones are printed too. A wall of nothing but top marks tells a reader nothing, and a shop that has never had a part arrive wrong or a second trip go out is a shop nobody has ever called.

Nothing below quotes a figure. What a visit costs is on the pricing page, where it can be checked against the invoice, and what happens if the same fault comes back is on the warranty page. If a review describes what your own appliance is doing, the page for that repair sets out how the fault gets found.

Salt is the common thread. Most of what is described below started as corrosion on a contact, a fastener or a fan that would have taken years longer to matter further inland. The salt log works through why.

Every review

Every review we publish, in full

  • A knob had melted at the collar and the burner behind it ran wild. He found the seal behind the panel gone and heat tracking up the stem, replaced both parts, and checked the rest before he called it done.

    Percival R.

  • The fresh food side would not hold below the mid forties. He found the evaporator fan motor stalling once it warmed up, which is why it looked fine on a quick test. Replaced, and it has been steady in the heat since.

    Coralie M.

  • The simmer setting on our rangetop was a rolling boil no matter what I did. He adjusted the low-flame screw on each burner and proved every one with water in a pan while I watched. It simmers properly now.

    Isadora W.

  • Salt had eaten the grille screws to a paste and the coil behind was matted solid. He cleaned it back properly, replaced the fasteners with stainless, and told me how often to pull the grille given how close we are to the water.

    Tobias N.

  • Ice was forming across the back wall of the freezer every fortnight. He traced it to a defrost thermostat that no longer closed, not the board another shop wanted to replace. The wall has stayed clear for months now.

    Delphia R.

  • The griddle plate would not come up to heat at the back. He found the burner under it partly blocked and the plate itself sitting on a bent support, cleared and shimmed both, and it heats corner to corner.

    Cormac N.

  • The doors were sweating along the mullion all summer. He checked the heater circuit, found it working, then showed me the gasket had taken a set at one corner and was letting humid air in. New gasket, dry doors.

    Aurelio B.

  • A faint gas smell near one burner had me worried. He leak-tested every joint with solution in front of me, found a fitting that had backed off, tightened and retested it, and did not leave until it read clean.

    Philippa O.

  • Compressor ran and ran without ever satisfying. He put gauges on, walked me through what the readings meant, and was straight with me that a sealed system repair on a unit this old is a judgement call rather than a fix.

    Marisela T.

  • Spark kept ticking on one burner after it had lit. He pulled the knob and panel, found salt-damp residue bridging the switch, cleaned it and fitted a new module. The ticking has not come back.

    Rutherford A.

  • A puddle kept appearing at the toe kick. He thawed a drain line that had frozen where it crosses the coil, fitted the clip that stops it happening again, and dried out the insulation underneath before closing it up.

    Ignatius P.

  • Two burner heads had corroded badly enough that the flame wandered. He replaced both, cleaned the ports on the rest, and told me plainly which parts on this rangetop will need doing again given where we live.

    Anastasia F.

  • One zone on the cooktop stopped responding and the panel beeped at me. He found moisture had crept under the glass at a corner where the sealant had failed, dried and resealed it, and the zone came back.

    Rhoda K.

  • One valve had stiffened until the knob needed two hands. He stripped and regreased it with the right high-temperature compound instead of fitting a new valve, and it turns like the others again.

    Lysander K.

  • Pans were not heating evenly on the front left. He checked the coil under the surface, found a cracked solder joint on its lead, and repaired it rather than selling me the whole assembly. Even heat again.

    Emeric D.

  • The hood was loud and pulling almost nothing. He measured at the grille, found the roof cap flap seized with salt crust, freed and greased it, and cleaned a duct run that had not been touched in years.

    Evangeline D.

  • The touch controls got so hot they cut out midway through dinner most nights. He found the cooling fan under the counter choked with dust and a vent blocked by a drawer runner. Cleaned and rerouted, no more cut-outs.

    Cordelia S.

  • Blower had dropped to one working speed. The control had a scorched terminal behind it. He replaced the whole switch assembly rather than patching a burnt contact, which is what I would have wanted.

    Montgomery S.

  • A crack had started at the edge of the glass and I wanted to know whether it was still safe to use. He gave me a straight answer, isolated the affected zone, and ordered the surface rather than guessing at it.

    Barnabas W.

  • The whole cooktop went dead after a lightning night. He checked the supply first, found one leg missing at the breaker, and told me it was an electrical problem before charging me for anything on the appliance.

    Wilhelmina G.

  • Something in the hood had started screeching over the burners. The squeal came from a shaft running dry inside its housing. He lifted the whole assembly out, fitted a new motor and trued the wheel. Silent since.

    Henrietta P.

  • The surface kept cycling on and off at low settings and I thought that was normal. He explained the difference between a healthy cycle and a failing sensor, tested both, and swapped the one that had drifted.

    Orlando F.

  • The hood lights kept failing one at a time and I had been changing lamps for a year. It was corrosion in the sockets. He cleaned every contact, replaced the two beyond saving, and both banks work.

    Sylvester L.

  • Glasses were coming out clouded and gritty. He pulled the sump apart, found the fine filter torn and grit circulating through the wash arm, and fitted a new screen. First load afterwards was clear.

    Perpetua L.

  • Smoke was rolling back into the room whenever the windows were shut. He explained the make-up air problem clearly, did what could be done at the hood end, and did not pretend he could fix the house.

    Genevieve C.

  • It stopped draining and stood full of water. A shell fragment had lodged in the pump housing, which is what you get in a beach kitchen. He cleared it, tested the check valve and left the sump cleaner than he found it.

    Hector V.

  • The baffles had corroded at the folds and were shedding into the pan. He fitted a stainless set, cleaned the plenum behind them, and showed me how to get them out for washing without scratching the liner.

    Thaddea V.

  • The door had begun dropping open on its own. He replaced both spring cables, which had corroded through the sheathing, and reset the tension so it holds at any angle. Simple job, done without fuss.

    Susannah O.

  • Roasts were coming out pale and taking forever. He measured the bake circuit hot instead of cold, caught it dropping out as things expanded, and put in a new element. Temperature has held through a whole season since.

    Octavia G.

  • Cycles ran for hours and dishes still came out cool. He measured the heating circuit, found the thermal cut-out open, and traced why it had tripped before fitting the new one so it would not happen again.

    Leopold A.

  • Half the display had gone dark and the keypad was hit or miss. He tested the ribbon connection before condemning the board, and it was the ribbon. That saved me the price of a part I did not need.

    Peregrine H.

  • Water was wicking under the floor at the front. He found the inlet fitting weeping rather than the door seal everyone else had blamed, replaced the section of hose and checked the pan sensor while he was down there.

    Ottoline C.

  • Moisture had got in between the door panes and left a haze I could not reach. He split the door down, cleared the inner glass, renewed the perimeter seal that had let the damp through, and squared it up on the way back together.

    Millicent B.

  • The panel would not accept a cycle start unless you pressed hard. He found the ribbon behind the control had corroded at the connector, cleaned and reseated it, then sealed the gap that was letting damp air behind.

    Ferdinand Y.

  • The convection fan rattled at the start of every bake. He found the blade clipping a shroud that had been pushed out of shape by a forced rack, straightened it and replaced a dry motor bearing.

    Fitzwilliam N.

  • The grill would light on the left and never on the right. He found the crossover tube rotted through where the salt gets at it, replaced it in stainless, and cleaned every port on the burners while he had it apart.

    Marguerite H.

  • It locked itself during a cleaning cycle and would not release. He got the latch motor moving, then explained why running that cycle on an oven of this age is a gamble worth avoiding. Useful to know.

    Drusilla T.

  • Flames were yellow and lazy and the whole thing sooted up. He checked the regulator, found the venturi partly blocked by a wasp nest, cleared it and set the air shutters. Blue flame and no soot afterwards.

    Alistair Q.

  • The rotisserie motor had seized after a winter under a cover that trapped moisture. He replaced it, then pointed out how the cover was holding damp against the housing and what to do differently.

    Beatrix U.

  • The broil element lit at one end only. Diagnosis was quick and correct and the oven is fine. The mark down is for the return trip, which slipped a couple of days past what I had been led to expect.

    Reginald M.

  • Ignition clicked but nothing caught on any burner. The battery holder had corroded green and lost contact. He cleaned it up, fitted a sealed holder, and every burner has lit first press since.

    Casimir E.

  • One side of the grill ran far hotter than the other. He found a burner deformed by heat and sitting off its locator, replaced it, and checked the manifold pressure so the two sides now match.

    Lavinia J.

  • The grease tray had rusted out and drippings were landing on the deck. He fitted a new tray and liner, then showed me the two spots underneath where salt collects and rots things from below first.

    Ambrose Z.

  • Oven under the range was reading right but baking wrong. He put an independent probe in, showed me it swinging thirty degrees either side of the setpoint, and changed a sensor that had gone lazy rather than dead.

    Rosalind X.

  • A burner would light and then drop out whenever the oven came on below it. He found the safety valve on that burner marginal and the oven pulling gas pressure down. Replaced the valve and both work together now.

    Fitzgerald I.

  • The oven door had sagged and heat was rolling out over the handle. He rebuilt both hinges, reset the spring pre-load and replaced a gasket that had gone hard. The door shuts square and the cavity holds again.

    Clemence B.

  • Every burner lit slowly with a soft thump. He pulled and cleaned the burner caps and heads, reset the electrode gaps, and explained that the coastal air leaves a film that closes the ports faster here.

    Thaddeus M.

  • The oven quit entirely after a storm took the power out twice. It was the control board. He was clear about the cost of that part before ordering anything, which meant I could decide rather than be told.

    Georgiana T.